Shipping Policy – Crispsonali
Effective Date: March 1, 2025
1. Introduction
At Crispsonali, we are committed to providing a fast, reliable, and hassle-free shipping experience for our customers. This Shipping Policy outlines our shipping methods, delivery times, costs, and other important details regarding your order.
2. Shipping Destinations
We offer domestic and international shipping to various countries worldwide. However, some locations may have shipping restrictions due to carrier limitations or local regulations. If we are unable to ship to your location, we will notify you before processing your order.
3. Processing Time
- Orders are processed within 1-3 business days after payment confirmation.
- Orders placed on weekends or holidays will be processed on the next business day.
- Custom or made-to-order items may require additional processing time. Customers will be informed of any delays.
4. Estimated Delivery Times
Delivery times vary based on location and shipping method:
- United States: 3-7 business days
- Canada & Europe: 7-10 business days
- Australia & Asia: 7-14 business days
- International: 7-21 business days (varies by destination and customs processing)
5. Shipping Methods & Costs
We offer the following shipping options:
- Standard Shipping: Available for all orders with affordable rates.
- Expedited Shipping: Faster delivery with additional charges.
- International Shipping: Fees vary based on destination and package weight.
- Free Shipping: Available for orders over a specified amount (varies by region).
Shipping costs are calculated at checkout based on your location and selected shipping method.
6. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email.
- You can track your order in real-time using the provided carrier link.
- If you do not receive tracking details, please contact info@crispsonali.com for assistance.
7. Customs, Duties & Taxes
- International shipments may be subject to import duties, taxes, or customs fees, which vary by country.
- These charges are not included in the product price or shipping cost and must be paid by the recipient.
- Crispsonali is not responsible for customs delays or additional fees applied by local authorities.
8. Lost, Delayed, or Stolen Packages
- If your package is delayed beyond the estimated delivery timeframe, please contact us for assistance.
- If an order is lost during transit, we will initiate an investigation with the carrier.
- Crispsonali is not responsible for stolen packages if the tracking status shows “Delivered.” We recommend shipping to a secure location.
9. Address Errors & Undeliverable Packages
- Customers are responsible for providing an accurate and complete shipping address.
- If an order is returned to us due to an incorrect address or failure to collect, customers may need to pay for reshipment.
- If a package is returned and the customer requests a refund, the shipping cost is non-refundable.
10. Order Changes & Cancellations
- Changes to shipping addresses or delivery options can be requested within 24 hours of placing an order.
- Orders can only be canceled if they have not yet been shipped.
- Once an order has been processed for shipping, modifications are no longer possible.
11. Contact Us
📍 Address: 762 Mt Lebanon Rd, Ramer, Alabama
📞 Phone: (334) 858-2526
📧 Email: info@crispsonali.com
🌍 Website: https://crispsonali.com
By placing an order with Crispsonali, you acknowledge and agree to the terms outlined in this Shipping Policy.